Advice

SAEMEISTER IS OPEN (RULES FOR VISITING UNDER COVID-19 CONDITIONS)

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Saemeister OÜ is a service company and we offer rental, repair, maintenance and spare parts for garden and forestry equipment. Our activities continue even in times of crisis, because it is important to us that our customers can continue their normal lives. However, we must take into account the restrictions related to preventing the spread of the virus, and we try on our part to keep all contacts to a minimum.

KERB-SIDE SALES ARE OPEN IN FRONT OF THE AARDLA 25 TARTU REPRESENTATIVE CENTRE

Outdoors, you can buy everything you need on site. For this, we use various digital aids. When you come, you should simply allow more time, as the 2+2 rule must also be followed outdoors.

A RECOMMENDATION FOR SMOOTHER KERB-SIDE SALES

So that you do not have to stand out in the cold for long, we recommend placing your order in advance by phone or email, paying on the basis of the invoice sent via internet bank – send us the payment order and then come to collect the goods contact-free from the town-side side door of the building (brown roll-up garage door) by ringing the doorbell. You can also pay for the order on site by card if paying via internet bank is not possible. For all orders and requests, you can reach out to the following contactsbelow:

BUYING IN THE ONLINE STORE AND COLLECTING YOURSELF

It is certainly possible to make purchases in our online store as well and to come to the store to collect the desired goods contact-free. In the online store chat window, our salespeople are ready to advise and guide you in real time in choosing a suitable product – feel free to use this opportunity!

ORDERING GOODS FROM THE ONLINE STORE

From the online store you can order goods by courier to your home or to the nearest parcel machine. When ordering to a parcel machine, you should bear in mind that, as a result of the rise in e-commerce, the delivery time may also be longer than usual. We deliver purchases over 150€ to you free of charge.

THE REPAIR WORKSHOP OPERATES AS USUAL, BUT CONTACT-FREE

If you wish to bring a device in for repair, then it is possible to arrange contact-free handover using the following options:

  1. The fastest option: Fill in the repair order at home https://saemeister.ee/remonditellimus/ on the page, mark the device with your name and phone number and bring it to our workshop at Aardla 25, next to the town-side side door (brown roll-up hatch) and ring the doorbell. This way you do not have to wait in a queue but can simply hand the device over to us.
  2. If it is not possible to fill in the repair order, then come on site, ring the doorbell of the town-side side door of the building (brown roll-up garage door) and we will register the device for repair. We serve one customer at a time and ask you to keep a distance of 2 metres. Please note that you must wait your turn outside.
  3. We also offer the option of contact-free collection of the device – you will be sent an invoice, you pay for it via internet bank and send the payment order, and you receive the device by ringing the doorbell on the basis of the document.
  4. At our card-payment and signing counter we also always have disinfection stations and free masks. We ask you to use them, because we cannot serve customers without a mask.

EQUIPMENT RENTAL

Also an equipment rental agreement can be done digitally – for this, please reach out to the following contacts below:

Or if you wish to choose a preferred customer service representative, then the emails for the desired customer service representative — all our sales specialists have them in the following form: firstname@saemeister.ee.

In a word, our whole team is still actively at work and we try to serve you as well as possible in these difficult conditions. Thank you for your understanding!

Marcus, Eerik, Liina, Kristo, Joel, ja Jüri(emailis nimi juri)

The Saemeister OÜ team

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