TERMS AND CONDITIONS

These general terms and conditions of the online shop (hereinafter referred to as the Terms) apply to all persons (hereinafter the Buyer) who use www.saemeister.ee online shop (hereinafter the online shop), order goods and services from the online shop (hereinafter goods), including entering into a sales contract for the purchase of goods from the online shop (hereinafter the sales contract). The operator and seller of the online shop (hereinafter the Seller) is:

SAEMEISTER OÜ
Registry code: 10005547
VAT reg. no.: EE100031490
Address: Aardla 25, 50110 Tartu, Estonia
Phone: +372 7303 480
Email: saemeister@saemeister.ee
Bank account: EE652200001120111179 (Swedbank)

By accepting the terms, the Buyer confirms that they have read the terms of the sales contract, agree with them and comply with them.

Product images are for illustrative purposes.

Prices and availability of goods may change without prior notice. In such a case, the Seller reserves the right to withdraw from the sale and refund the customer's money to their bank account within 14 days.

The Seller reserves the right to refuse the sale if one of the following problems has occurred with the goods: a human error has been made in entering the price or a technical error in the system (for example, when goods costing €700 are on sale for €70).

Product information, technical data and product images come from manufacturers and official importers. SAEMEISTER OÜ regularly checks and updates the information published in the online shop, but is not liable for any inaccuracies in the data provided by manufacturers.

These online shop terms of the Seller are valid from 14.06.2026.

ORDERING AND PAYMENT

Goods with an “Add to basket” link can be purchased from the online shop. Prices are shown in euros and include VAT. The price and availability of goods may change at any time without prior notice. If the buyer places an order before a price change, the price valid at the time of the order applies.

The Seller has the right to withdraw from a sales contract concluded via the online shop and to not hand over the ordered goods or provide the service in the following cases: the goods are out of stock; the goods have the online shop status “On order” and are out of stock; the price or characteristics of the goods have been displayed incorrectly in the online shop due to a system error.

Basket and placing an order

You can change the quantity of items in your basket. In the basket, you can also add products and services that are compatible with the selected item by clicking the “Show compatible products” button. To order the goods, select a suitable delivery method. Delivery method details will be requested later on the order page. Please review the online shop's terms of purchase and confirm your agreement by ticking the box in front of the terms.

Confirm your order by clicking the „Place order”, and you will be directed to the payment method page. Choose a suitable payment method and enter the customer/buyer details. You can also change the payment method in the final stage of the order.

The sales contract is deemed concluded from the receipt of the amount payable according to the order confirmation in the Seller's current account. The Seller does not fulfil an unpaid order confirmation.

You can pay for products via online bank links (Swedbank, SEB, LHV Pank, Luminor, Coop Pank) or by instalment payment. After completing payment, the online shop will send you an order confirmation and invoice.

The customer is responsible for the suitability of goods ordered on the basis of a spare part code, product code or other identifying information provided by the customer. If the ordered goods match the information provided by the customer, they are not subject to exchange or return, except in cases provided by law.

TRANSPORT

Delivery and handover of products

The goods are delivered to the delivery address entered by the Buyer in the order. The Buyer is notified of the delivery via the e-mail indicated when placing the order.

Please check the accuracy of the contact details provided when placing the order, to avoid delays and misunderstandings in the delivery of the products. The Seller and the courier company are not liable for delays in delivery and misunderstandings that arise if the delay or misunderstanding is caused by the inaccuracy or incorrectness of the data provided by the Buyer when placing the order.

Goods are delivered throughout Estonia. To receive the goods, the Buyer can choose between the delivery methods offered in the online shop, including parcel machine, courier service, or collection from the store.

The cost of delivery depends on the chosen delivery method, the weight and dimensions of the shipment, and the destination. The available delivery options and shipping costs are displayed to the Buyer when placing the order.

From a purchase amount of €300, we offer free delivery on selected products in accordance with the terms shown in the online shop.

Domestic deliveries within Estonia generally reach the destination specified by the buyer within 2–5 working days from the date the sales contract takes effect. The delivery time may be extended if the goods are not in SAEMEISTER OÜ's warehouse at the time the order is placed, or if the item is a special-order product.

Standard delivery times may be extended due to public holidays, shortened working days before public holidays, and other circumstances depending on the delivery service provider.

In exceptional cases, SAEMEISTER OÜ has the right to deliver the goods within up to 45 calendar days. The Buyer will be notified of any extension of the delivery time at the earliest opportunity.

Shipments that do not fit a parcel machine or are of non-standard size are delivered via courier service or by other agreed means.

For more information about delivery options and shipping, please email us at saemeister@saemeister.ee or call us on weekdays from 8.00 to 18.00 and on Saturdays from 9.00 to 15.00 at 730 3480.

If the Buyer does not collect the goods within 14 (fourteen) days after the agreed collection date, and the parties have not agreed otherwise, the Buyer is deemed not to wish to receive the goods. The Seller has the right to withdraw from the sales contract and to claim compensation from the Buyer for costs related to storing the goods. The storage fee is 1 euro per day, starting from the day following the agreed collection date. The Seller has the right to set off the costs incurred against amounts paid by the Buyer, in accordance with the procedure established by law.

EQUIPMENT RENTAL

Saemeister rents out garden, forestry and construction equipment. A full list of rental equipment with daily prices and deposit amounts can be found on the rental equipment page.

General rental terms:

  • To rent a device, a Rental Agreement is concluded between the tenant and Saemeister OÜ (the lessor).
  • The lessee must present an identity document (ID card or passport) and pay a security deposit in accordance with the current price list before the equipment is issued. The security deposit is refunded after inspection of the equipment, provided it is returned by the agreed deadline, without damage beyond normal wear and tear, complete, and in accordance with the terms of the rental agreement.
  • The Rental Agreement runs from the day the device is issued to the tenant until the day it is returned to Saemeister — both days inclusive.
  • Rental time is calculated as 6 days per week, unless fixed otherwise.
  • The rental fee is charged per the price list and paid in advance.
  • If the tenant decides to buy the rented product, no rental fee is charged. This offer applies to a 1-day rental. For a longer rental period, the cost of one rental day is deducted from the purchase price of a new device.
  • The rental fee does not include transport, assembly or fuel. Saemeister issues a working, tested device. Any claims about the device's working condition must be made within 24 hours.
  • If the Rental Agreement runs for more than two weeks, instalments are charged on a 14-day basis, unless otherwise agreed in advance.
  • Saemeister is not liable for costs incurred by the renter due to inadequate maintenance or improper handling of the machine during the rental.
  • Saemeister is not liable for any damage to the tenant arising from a fault in the rented equipment (delay in completing work, etc.).
  • Saemeister is not liable for compliance with occupational safety rules when using the rented property, nor for any damage the rented property may cause to the tenant.
  • By signing the Rental Agreement, the renter confirms that they have read the safety requirements and user manuals of the rented tools.
  • If the device is destroyed or stolen during the rental period, the tenant must pay the lessor the replacement cost of the same device.
  • The tenant must return the device cleaned; otherwise the lessor will clean the device at the tenant's expense.
  • The tenant may not transfer the Rental Agreement or the rented equipment to a third party without the lessor's written consent.
  • If the tenant breaches the terms of the agreement, the lessor has the right to cancel the agreement and repossess the equipment without the tenant's consent.
  • Disputes concerning the Rental Agreement shall be resolved in accordance with the laws of the Republic of Estonia.
  • More detailed terms are set out in the Rental Agreement, which is concluded between the parties at the Saemeister centre at Aardla 25, Tartu.
  • The lessor has the right to offset against the security deposit any claims arising from a breach of the rental agreement, including costs arising from damage to, loss of, incomplete return of, failure to clean, or delay in returning the equipment.
  • The lessor is not liable for loss of income, downtime, or other indirect damages arising from a fault in the rental equipment or interruption of its use.
  • The lessee is responsible for the safekeeping of the rental equipment from the time it is received until it is returned.
  • In the event of late return of the equipment, the lessor has the right to charge an additional rental fee in accordance with the current price list until the equipment is actually returned.

RETURNING GOODS

As a consumer, the Buyer has the right to withdraw from goods bought in the online shop without giving a reason within 14 (fourteen) days of the day on which the Buyer or a person named by the Buyer received the goods. The right of withdrawal does not apply to goods made or customised to the Buyer’s specifications (marked „Eritellimisel” in the online shop) or to services fully performed with the Buyer’s consent. The right of withdrawal applies only to consumers within the meaning of the Law of Obligations Act, not to legal persons, and does not apply to goods bought in the physical shop.

To withdraw, the Buyer submits a withdrawal on the online shop page Withdraw from contract (the link is in the footer of every page, next to the orders in My Account and in the order confirmation e-mail) or by e-mail to saemeister@saemeister.ee, if desired using the model withdrawal form. The withdrawal is submitted in time if it is sent within the withdrawal period. The Seller confirms receipt of the withdrawal by e-mail, stating the date and time.

The Buyer returns the goods without delay and no later than 14 days after submitting the withdrawal to Saemeister OÜ, Aardla 25, Tartu 50110, or hands them over in the shop. The direct cost of returning the goods is borne by the Buyer.

The Buyer may handle and try the goods only as far as is necessary to establish their nature, characteristics and functioning, as would be allowed in a shop. If the value of the goods has diminished as a result of more extensive use, damage or missing parts, the Seller deducts the diminished value from the amount to be refunded. Gifts and other extras supplied with the order must also be returned; if they are not returned, the Seller deducts their value at the current retail price from the refund.

The Seller refunds to the Buyer all payments received under the contract, including the cost of delivery up to the cost of the standard delivery method, without delay and no later than 14 days after receiving the withdrawal, using the same means of payment the Buyer used, unless agreed otherwise. The Seller may withhold the refund until the goods have been received back or the Buyer has supplied evidence of having sent them back.

CANCELLATION OF THE SALES CONTRACT

If the Buyer wishes to cancel an order after paying for it but before the goods are delivered, the Buyer submits a withdrawal on the page Withdraw from contract or by e-mail to saemeister@saemeister.ee. The amount paid is refunded no later than 14 days after receipt of the withdrawal, using the same means of payment. A confirmation of the cancellation is sent.

LIABILITY AND DISPUTE RESOLUTION

In the case of goods that do not conform to the contract terms (defective goods), the Buyer has the right to submit claims to the Seller within 2 (two) years from the date the goods were handed over. The claim must be submitted without delay, but no later than 2 (two) months from the discovery of the defect.

Upon discovering a defect, the Buyer must take reasonable measures to preserve and protect the goods, including not using the defective goods if their use further worsens the condition of the goods.

In the event of non-conformity of the goods with the contract terms, the Buyer may rely on the legal remedies provided by law, including demanding repair or replacement of the goods, or withdrawing from the sales contract and returning the non-conforming goods.

The Seller is not liable for deterioration/damage to the goods caused by the Buyer's fault, for defects resulting from use that does not comply with the manufacturer's instructions, or for normal physical wear of the goods under regular use.

If a sales warranty has been provided for the goods by the Seller or the manufacturer, the warranty terms will be given to the Buyer in writing together with the goods and/or made available electronically in the online shop or sent to the Buyer's email.

To resolve later problems, the Buyer must keep the purchase documents (invoice, contract, etc.) proving that the goods were bought from the Seller's online store. Without a document proving the purchase, the Seller/service provider may leave the problem unresolved.

Claims relating to goods purchased from the online shop can be submitted to the Seller by email at saemeister@saemeister.ee, and defective goods can be returned to the address Aardla 25, 50110 Tartu.

The Seller guarantees that the goods sold in the online store conform to the standards in force in the European Union.

If the Buyer and Seller fail to reach an agreement in a dispute, the consumer has the right to contact:

  • Consumer Protection and Technical Regulatory Authority Address: Endla 10a, 10122 Tallinn; email: info@ttja.ee; consumer advisory phone: 620 1707 (weekdays 10.00–15.00); website: ttja.ee.
  • Consumer Disputes Committee which is competent to resolve disputes arising from contracts concluded between a consumer and a trader that the parties have failed to resolve by agreement. An application can be submitted by email at avaldus@komisjon.ee. Reviewing and processing the application is free of charge for the consumer.

PRINCIPLES OF DATA PROTECTION AND PROCESSING

The Seller ensures the protection and use of the Buyer's data, including personal data, in accordance with the procedure set out in the privacy policy terms.

The Buyer confirms that they have read and agree to privacy policy the terms. Based on applicable legislation and the provisions of the privacy policy, the Seller has the right, without the Buyer's consent, to process data (including personal data) to the extent necessary for using the online shop, performing the sales contract, or ensuring the performance of the sales contract.

Among other things, based on the above, the Seller has the right, without separate consent, to send the Buyer notifications relating to the use of the online shop's services, including notifications sent in the interests of the security of the online shop's users; and to retain, for the purpose of better serving Buyers and proving transactions, information about orders that the Buyer did not complete during a session.

If the Buyer has given consent, when concluding the customer agreement or otherwise, for the marketing use of their data, the Seller will use this data under the terms and for the purposes set out in the privacy policy, including for sending the Buyer personalised direct marketing, campaign and promotional offers for services and goods electronically (e.g. by email or SMS).

The Buyer has the right, at any time, to withdraw their consent given for the marketing use of their data by sending a corresponding email to the Seller, or by following the instructions included in a direct marketing offer sent to their email address to opt out of receiving further direct marketing offers.