These SAEMEISTER OÜ (the Seller) e-shop general terms and conditions (hereinafter referred to as “the Terms”) apply to all persons (hereinafter the Buyer) who use the www.saemeister.ee e-shop (hereinafter the e-shop), order goods from the e-shop and services (hereinafter goods), including entering into a contract of sale for the purchase of goods from the e-shop (hereinafter contract of sale).
By accepting the Terms, the Buyer confirms that it has read, accepted and complies with the terms of the contract of sale.
Product images are for illustrative purposes only.
Prices and availability of goods are subject to change without notice. In this case, the Seller reserves the right to cancel the sale and return the money to the Customer’s current account within 10 working days.
The Seller reserves the right to refuse sales if the item has any of the following problems: a human mistake in entering the price or a technical error in the system (for example, if the item costing 700 € is sold with 70 €).
Product information is regularly reviewed and updated. The data may have been updated since your last visit. Due to the deficiency of the manufacturer’s data cards, the information in the product information of the e-store may be inaccurate. In this case, the Seller assumes no responsibility for the accuracy of the product information.
These Terms and Conditions of the Seller’s e-shop are valid from 01.03.2017.
ORDER AND PAYMENT
Items that are linked to the “Add to Cart” link can be purchased in the e-shop. All prices are in EUR and include VAT. The price of the goods and the availability of the goods are subject to change without notice. If the buyer has placed an order before the price of the goods changes, the price valid at the time of the order will apply.
The Seller has the right to withdraw from the contract of sale concluded through the e-shop and not to deliver the ordered goods or render the service in the following cases: the goods are out of stock; this is an “Ordered” e-shop item that has run out of stock; the price or features of the item have been displayed incorrectly due to a system error.
Shopping cart and ordering
You can change the amount of items in your shopping cart. It is also possible to select products and services that are compatible with the selected product in the shopping cart by clicking on the “Show compatible products” button. Select the appropriate shipping method to order the item. Further details on the delivery method will be requested on the order form. Please refer to the terms and conditions of purchase of the online store and accept it by ticking (“tick”) the terms.
Confirm your order by clicking on the “Submit Order” button and you will be directed to the form of payment. Select the appropriate payment method and enter the customer / buyer details. You can also change your form of payment at the final stage of your order.
Select the shipping method and press the “Next” button. You will be presented with the final payment method selection required to confirm your order and complete your purchase. Choose a payment method and pay for your purchase. Care must be taken when placing an order, as it depends on the prompt and trouble-free delivery of the ordered products.
The Sales Contract shall be deemed concluded as of the receipt of the amount payable according to the order confirmation in the Seller’s bank account. The seller’s order confirmation will not be executed.
It is possible to pay for the products: via Internet bank (via Swedbank, SEB, Nordea Bank, Danske Bank, LHV Bank via bank links).
After making the payment, the e-shop will send you an Order Confirmation and an invoice.
Goods ordered under Customer Part Number Codes will not be repurchased or exchanged.
Delivery and transfer of products
The goods will be delivered to the delivery address entered by the buyer in the order. The buyer will be notified of the delivery via the email provided when placing the order.
Please observe the correct contact information when ordering to avoid delays and misunderstandings in the delivery of the products. The Seller and the courier company shall not be liable for delays in delivery or misunderstandings if the delay or misunderstanding is due to the inaccuracy or inaccuracy of the information provided by the Buyer when placing the order.
The goods can be received: by DPD or Venipak courier companies, by Smartpost or Omniva parcel terminal, in a shop or otherwise by agreement.
According to the service provider, transport costs are added to the price of the goods, which depends on the weight and dimensions of the goods.
We deliver goods to parcel terminals at a price of EUR 3.6 including VAT. Non-parcel goods are delivered by courier.
Larger goods are subject to a courier delivery fee based on the weight and size of the goods. Products weighing up to 31kg and with a maximum length of 175cm and a total length of the longest side and bottom of less than 3 meters are the standard shipping cost of 8 € including VAT. Products exceeding this size must be pre-quoted for transportation prices by e-mail email@example.com or by calling 8303480 on weekdays 8-18, Saturday 9-15.
Delivery to the store is free of charge. Please make sure that the goods are in stock in advance by contacting firstname.lastname@example.org or calling 7303480 on weekdays from 8 am to 6 pm, on Saturdays 9 am to 3 pm.
If the Buyer fails to collect the Goods within 14 (fourteen) days after the date of receipt of the agreed Goods, the Buyer shall be deemed to have breached the contract of sale and shall not request the Goods. The Seller shall have the right to unilaterally withdraw from the contract of sale and claim damages (for example, the cost of storing the goods of EUR 1 per day) and to offset the loss incurred by the Seller with the amounts prepaid by the Buyer.
RETURN OF GOODS
The Buyer has the right to withdraw from the contract of sale within 14 (fourteen) days from the date of delivery of the goods. The right of withdrawal from the contract of sale does not apply to the “Special Order” mentioned in the e-shop and the services provided and payments made for them are not refundable to the buyer.
When returning goods, the goods and packaging must be unused and complete and intact. In the event of withdrawal, all gifts and other added value arising from the contract of sale shall be returned.
The cost of returning the goods shall be borne by the buyer.
In the case of return of used or incomplete goods, the seller has the right not to satisfy the buyer’s withdrawal or to offset the cost of depreciation of the goods from the purchase amount to be returned to the buyer. The seller also has the right to set off the value of the gifts and other added value at the current retail price in the event of non-return.
In the event of cancellation of the contract of sale for more than 14 days, the seller shall offset 15% of the product price for handling costs from the refundable purchase amount.
In the event that the buyer fails to return the goods within 14 days from the date of filing the withdrawal, the seller has the right not to accept the withdrawal.
Request for return of goods and withdrawal from the contract of sale can be reported to email@example.com
The purchase amount will be refunded within 14 days after the returned item has reached the Seller. The money will be credited back to the account from which the payment was made. In the case of credit card payment, the application for cancellation of the transaction shall be submitted to the card payment center.
Withdrawal of the contract of sale
You have the right to cancel your order after payment for the goods, but before delivery of the goods at no additional cost. To cancel the sales contract / order you must send a message with the sales contract number to firstname.lastname@example.org and call 7303480 during opening hours. Confirmation will be sent.
LIABILITY AND SETTLEMENT OF DISPUTES
The Buyer shall have the right to file a claim with the Seller for defective goods (defective goods) within 2 (two) years from the date of delivery of the goods. The claim must be submitted immediately, but not later than within 2 (two) months of the discovery of the defect.
Upon discovery of the defect, the buyer shall take reasonable measures to preserve and protect the goods, including not using defective goods, if the use of the goods further deteriorates the condition of the goods.
In the event of non-conformity of the goods with the contract, the buyer shall have the right to seek legal remedies, including demanding the repair, replacement or withdrawal from the contract of sale and returning the non-conforming goods.
The Seller shall not be liable for any deterioration / damage of the Goods, defects caused by the Buyer’s failure to follow the manufacturer’s instructions, or normal physical wear and tear of the Goods during normal use.
If the item is warranted by the seller or the manufacturer, the terms of the warranty shall be given to the buyer in writing together with the item and / or made available electronically in an online shop or sent to the buyer’s email.
In order to resolve later issues, the buyer must keep proof of purchase (invoice, contract, etc.) proving that the item was purchased from the seller’s online store. Without proof of sale, the seller / servicer may not resolve the issue.
Claims related to goods purchased from the E-shop can be submitted to the Seller email@example.com and returned defective Goods to the address Aardla 25, 50110, Tartu.
Any defects in the Goods shall be resolved in accordance with the Seller’s Claim Terms, which shall form an integral part of the Sales Agreement and these Terms of Purchase and shall be approved by the Buyer prior to the conclusion of the Sales Agreement.
The seller ensures that the goods sold in the e-shop comply with the standards in force in the European Union.
The consumer has the right to apply to the competent supervisory authority, which is the National Consumer Protection Board at Rahituseu 2, Tallinn, 10130, e-mail: firstname.lastname@example.org. The Consumer Disputes Committee is competent to resolve disputes arising from a contract between a consumer and a business which the parties failed to resolve by agreement. For more information on how to resolve your complaints, see http://ec.europa.eu/consumers/odr/
PRINCIPLES OF DATA PROTECTION AND PROCESSING
Among other things, the seller has the right, without separate consent, to: send notices related to the use of the services of the e-shop, incl. messages sent in the interest of the safety of the users of the e-shop; to maintain orders that were not completed by the buyer during the session for better service to buyers and proof of transactions.
The Buyer shall have the right at any time to withdraw its consent to use the Data for marketing purposes by sending the Seller an email or refusing to receive further direct sales offers by following the instructions in the Direct Selling Offer sent to their email address.
Collection and Use of Personal Data
Personal data are data collected in the course of or in connection with the performance of a contract with an individual.
The collection of loyal customer personal data may take the following forms:
contact information (name, postal address, telephone number, email address), purchase or order in the online store or elsewhere.
accessing the Website from the Customer’s account information or through cookies
Use of Personal Information Collected
With the personal information we collect, we can inform our clients about product news, campaigns and upcoming events. A customer who does not wish to be on our newsletter list or be notified of products that may be of interest to them may at any time remove themselves from the intended audience. We also use the personal information we collect to deliver the goods and to fulfill our obligations to the customer.
Protection of personal data
Only authorized persons have access to modify and process the data to protect the customer’s personal data.
All personal information that comes to our mind when visiting the online store and making purchases is treated as confidential information. An encrypted communication channel with banks ensures the security of the purchaser’s personal data and bank details.